Understanding Your Dashboard
Your customer portal dashboard provides a comprehensive overview of your VoIP service, usage statistics, and quick access to key features.
Quick Stats Cards
- • Monthly Cost: Your current monthly recurring charge (£14 per active user, minimum 5 users)
- • Minutes Used: Total call minutes used this month vs. included allowance (400 UK calls pooled across all users)
- • Active Extensions: Total extensions with online/away status count
- • Next Bill: Upcoming billing date and last invoice amount
Usage Overview
- • Visual progress bar showing percentage of monthly minutes used
- • Color-coded warnings: green (under 80%), yellow (80-100%), red (over 100%)
- • Minutes remaining or overage calculation with estimated additional cost
- • Usage breakdown: calls today, this week, this month, and average call duration
Extensions Status
- • Real-time status indicators: online (green), away (yellow), offline (gray)
- • Per-extension statistics: calls and minutes used this month
- • Click "Manage" to add, edit, or remove extensions
Recent Calls
- • List of recent inbound and outbound calls with visual indicators
- • Call details: phone number, date/time, duration, status (answered/missed/busy)
- • Per-call cost for calls exceeding included allowance
- • Click "View All" to access full call history and reporting
Quick Actions
- • Manage Account: Update company details, manage users, and permissions
- • View Billing: Access invoices, update payment method, view billing history
- • Get Support: Contact UK-based support team (Monday-Friday 9am-5pm)