Billing & Direct Debit Setup
BusinessVoIP.uk uses GoCardless for secure UK Direct Debit payments. Setting up billing is quick and ensures uninterrupted service.
Pricing Structure
- • Base Price: £14 per user per month
- • Minimum Users: 5 users (£70 per month minimum)
- • Included Calls: 400 UK landline and mobile calls per month (pooled across all users)
- • Additional Extensions: £14 per month each, pro-rated for remaining days in billing cycle
- • Overage Charges: Calls beyond 400 included billed at standard UK rates
Setting Up Direct Debit
- Navigate to Billing section from dashboard or top menu
- Click "Setup Direct Debit" button
- You'll be redirected to GoCardless secure payment page
- Enter your UK bank account details (account number and sort code)
- Review and authorize the Direct Debit mandate
- Return to portal - your billing is now active
Billing Cycle
- • Monthly billing on the same day each month (based on signup date)
- • Base subscription charged in advance
- • Usage charges (overage minutes) charged in arrears
- • Pro-rata charges for new extensions added mid-month
- • Invoices sent via email 3 days before Direct Debit collection
Managing Billing
- • View Invoices: Access all past invoices from Billing section
- • Update Payment Method: Change bank account via GoCardless
- • Billing Notifications: Receive email alerts for upcoming charges and failed payments
- • Usage Alerts: Optional notifications when approaching minute allowance
✅ Direct Debit Guarantee: Your payment is protected by the Direct Debit Guarantee. You can cancel at any time with 30 days' notice.